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Overbooking policy

In order to minimize the effect of "no-shows" (passengers who are booked on a flight but do not present themselves for travel), and to allow as many passengers as possible to travel on the flight of their choice, OpenSkies, like most major airlines may overbook services. While we make every effort to provide seats for which confirmed reservations have been made, there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation, and no absolute guarantee of seat availability is denoted by the expressions reservations, bookings, status OK and the timings attached to them. OpenSkies offers compensation packages for passengers with confirmed reservations who are denied carriage without reasonable grounds. Details of these packages are available at check-in.

Please direct any questions about our overbooking or denied boarding compensation policy to our Customer Relations Department.

OpenSkies
3 rue Le Corbusier
CS 50046
94528 Rungis Cedex 1
France