We understand there may be a need to contact us occasionally. Please review the following department points of contact:
Reservations and Booking Assistance
| France | Tel 0 825 87 47 47 (0,15€/minute) | Open Mon-Fri 9am to 6pm, Sat 9am to 2pm CET (closed Sundays and holidays) |
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| USA | Tel 1 866 581 3596 | Open daily 9am to 8pm EST |
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Online 24 hours a day http://www.flyopenskies.com/ |
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Executive Club Membership
| France | Call +33 (0) 826 826 747 | Monday-Friday 9am -6pm CET |
| USA | Call 1 800 452 1201 | Monday-Friday 9am -6pm EST |
Groups
To book a group travelling together of 10 or more passengers please contact us for a group travel quote by calling the OpenSkies Concierge desk at the numbers above and ask for the groups department.
Refunds
| France | Tel 0 825 87 47 47 (0,15€/minute) | Open Mon-Fri 9am to 6pm, Sat 9am to 2pm CET (closed Sundays and holidays) |
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| USA | Tel 1 866 581 3596 | Open daily 9am to 8pm EST | |
Administrative Offices
OpenSkies
3 rue Le Corbusier
CS 50046
94528 Rungis Cedex 1
France
Please include contact name and department, if possible.
Lost Luggage
Please click here to tell us about your lost luggage.
Customer Relations
If you wish to send a comment on your flight experience or would like to report a baggage incident, our Customer Relations Team is here to help.
To submit a complaint, click here
Or leave a message on: 1 866 845 5890
Or write to:
OpenSkies Customer Relations
3 rue Le Corbusier
CS 50046
94528 Rungis Cedex 1
France
If you would like to file a complaint directly with the DOT:
Write to:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Or visit: www.dot.gov/airconsumer
